Terms and Conditions

Last updated: October 12, 2026

1. Prices and Payment

All prices on our website are stated in Swedish kronor (SEK) and include VAT (25%). Any shipping fees will be added and displayed at checkout before you complete your purchase.

We offer the following payment methods via Klarna:

• Invoice
• Installment payment
• Card payment
• Direct payment

By selecting Klarna as your payment method, you agree to Klarna’s terms and conditions. Please note that Klarna may charge additional fees depending on the payment option you choose.

2. Delivery and Shipping

We currently ship to Sweden and selected international destinations, including Denmark, Finland, Germany, the Netherlands, and the United States.

Orders placed before 12:00 PM (CET/CEST), Monday–Friday, are shipped the same business day.

Delivery times

• Sweden: 1–3 business days (Postnord)

• Denmark and Finland: 2–3 business days (Postnord)

• Other European destinations: Typically 3–5 business days (DHL)

• United States: Typically 7–12 business days (DHL)

Shipping rates

Shipping rates vary depending on your destination and are displayed at checkout.

Orders are shipped with PostNord or DHL, depending on the destination.

Uncollected packages

If a package is not collected from the designated pickup point within the specified collection period and is returned to us, we reserve the right to charge a fee of 150 SEK (or €15 for orders placed in EUR).

This fee covers reasonable return shipping, handling, and administration costs and may be deducted from your refund, where permitted by applicable law.

3. Right of Withdrawal and Returns

Right of withdrawal

Customers in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection legislation.

To exercise your right of withdrawal, please contact us at contact@sazzysocks.com within 14 days of receiving your order. Please include your order number to help us identify your purchase. You may also use the statutory withdrawal form.

Once you have notified us, you have an additional 14 days to return the items.

Return conditions

We recommend returning items unworn, unused, with tags attached, and in their original packaging.

You may inspect the products as you would in a physical store. However, if an item has been handled beyond what is necessary to establish its nature, characteristics, and function, we may deduct an amount corresponding to any loss in value, where permitted by applicable law.

Return shipping

Please contact us at contact@sazzysocks.com for return instructions.

For returns within Sweden, we can provide a digital QR code for a PostNord return shipping label. A return shipping fee of 69 SEK applies when using our return service and will be deducted from your refund.

For international returns, customers are responsible for the direct return shipping costs. Please contact us for return instructions.

Refunds

Refunds will be issued using the original payment method, without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned items or you have provided proof of return shipment, whichever occurs first.

For a full withdrawal, the refund includes the original standard delivery charge, where applicable.

This policy does not affect your statutory rights regarding faulty or incorrectly delivered products.

4. Complaints and Manufacturing Defects

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at contact@sazzysocks.com.

To submit a complaint regarding a manufacturing defect, please provide:

• Your order number
• A description of the issue
• Clear photos showing the defect

We will review your claim and, if the issue is determined to be a manufacturing defect, we will send you a replacement pair of socks at no additional cost.

In most cases, you will not need to return the defective item.

Your rights under applicable consumer protection laws remain unaffected.