Privacy Policy

At Sazzy Socks AB, we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Personal Data We Collect

When you visit our website, we may collect the following types of personal data:

• Contact Information: This includes your name, email address, phone number, and shipping address.
• Payment Information: We collect payment details such as your card information or other payment data required for processing transactions, managed securely through our payment provider Klarna.
• Order Information: This includes details of the products you purchase, order date, and delivery details.
• Technical Data: We may collect information about your device, including your IP address, browser type, and browsing behavior on our site through cookies and similar technologies.

We only collect the personal data necessary to fulfill your orders and improve your experience on our site.

2. How We Use Your Personal Data

We use the personal data we collect to:

• Process and deliver your orders.
• Manage your payments securely through Klarna or other payment providers.
• Communicate with you regarding your order or any customer service requests.
• Send you updates, promotional offers, and newsletters, if you have opted in.
• Improve and personalize your shopping experience on our website.
• Comply with legal obligations, such as tax or accounting requirements.

3. Sharing of Personal Data

We only share your personal data with third parties when necessary to provide our services or comply with legal obligations. The key third parties we share your data with include:

• Payment Providers: Klarna processes your payment details. For more information about how Klarna handles your data, please refer to their Privacy Policy.
• Shipping Partners: To deliver your orders, we share your shipping address with our logistics and delivery partners.
• Analytics Providers: We use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website and improve user experience.

We do not sell or rent your personal data to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. This means:

• Order-related information is kept for 7 years to comply with tax and accounting regulations.
• Contact information used for marketing purposes is retained until you withdraw your consent (opt-out).

5. Your Rights

As a customer, you have several rights concerning your personal data under GDPR:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data under certain circumstances (e.g., if it is no longer needed for the purpose it was collected).
• Right to Restrict Processing: In certain cases, you can request that we restrict the processing of your personal data.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files placed on your device that help us analyze site traffic, personalize content, and remember your preferences.

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. This includes encryption of sensitive information, such as payment details, and ensuring that our systems and services are regularly updated to address security vulnerabilities.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we recommend you review it periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at: [email protected]

This Cookie Policy explains how Sazzy Socks AB ("we," "us," or "our") uses cookies and similar technologies on our website. By continuing to browse our site, you agree to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website recognize your device, store your preferences, and improve your browsing experience.

Cookies can either be session cookies, which are deleted once you close your browser, or persistent cookies, which remain on your device until they expire or are manually deleted.

2. Types of Cookies We Use

We use different types of cookies to enhance your experience on our website and ensure its proper functionality. These include:

a. Necessary Cookies

These cookies are essential for the website to function properly. Without these, the site may not be able to provide certain services or features. They do not store any personal information.

• Examples: Login, security, and shopping cart cookies.

b. Performance/Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if any errors occur. This helps us improve the performance and design of the website. All information collected by these cookies is aggregated and anonymous.

• Examples: Google Analytics, Hotjar.

c. Functional Cookies

Functional cookies allow the website to remember your preferences and choices, such as your language or region, to provide a more personalized experience.

• Examples: Remembering your login details or saving your shopping cart between sessions.

d. Targeting/Marketing Cookies

These cookies are used to show you relevant advertisements that match your interests. They also help us measure the effectiveness of our marketing campaigns. These cookies may be set by third-party advertising networks.

• Examples: Facebook Pixel, Google Ads cookies.

3. Third-Party Cookies

Some cookies on our website are placed by third parties, such as analytics or advertising services (e.g., Google Analytics, Facebook). These third-party providers may collect information about your online activities across different websites. We recommend that you check the respective privacy policies of these third parties for more information about how they handle your data.

4. How We Use Cookies

We use cookies to:

• Ensure the website functions correctly.
• Personalize your experience by remembering your preferences.
• Analyze website traffic and performance.
• Improve the security of the site.
• Provide targeted advertising and measure the effectiveness of marketing campaigns.

5. Consent to Use of Cookies

When you first visit our website, you are presented with a cookie consent banner. By clicking "Accept All Cookies," you agree to our use of all cookies as outlined in this policy. You can manage your cookie preferences or withdraw your consent at any time by using the cookie settings available on our website.

6. How to Manage Cookies

You have the right to manage or block cookies through your browser settings at any time. Please note that disabling some cookies may affect the functionality of the website and limit your ability to use certain features.

Managing cookies in your browser:

• Google Chrome: Instructions
• Mozilla Firefox: Instructions
• Safari: Instructions
• Microsoft Edge: Instructions

You can also opt out of targeted advertising through the following tools:

• Your Online Choices (EU): www.youronlinechoices.eu
• Network Advertising Initiative (NAI): www.networkadvertising.org

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal and regulatory reasons. Any updates will be posted on this page, and we recommend you review this policy periodically.

8. Contact Us

If you have any questions about our use of cookies or how we handle your data, please contact us:

• Email: [email protected]
• Address: Sazzy Socks AB, Gesällvägen 9, 17453 Sundbyberg, SWEDEN

Thank you for choosing to shop with us! These terms and conditions apply to all purchases made through our website. By placing an order, you agree to the terms and conditions outlined below.

 

 

1. Company Information

This online shop is operated by:

• Company Name: Sazzy Socks AB
• Organization Number: 559485-8606
• Address: Gesällvägen 9, 17453 Sundbyberg, SWEDEN
• Email: [email protected]

2. Prices and Payment

All prices on our website are stated in Swedish kronor (SEK) and include VAT (25%). Any shipping fees will be added and displayed at checkout before you complete your purchase. We offer the following payment methods via Klarna:

• Invoice
• Installment payment
• Card payment
• Direct payment

By selecting Klarna as your payment method, you agree to Klarna’s terms and conditions. Please note that Klarna may charge additional fees depending on the payment option you choose.

3. Delivery and Shipping

We currently deliver within Sweden and to other EU countries. Delivery time is typically 1-3 days within Sweden. International delivery times may vary depending on the destination country. The shipping fee is 49 SEK, and free shipping is available for orders over 499 SEK.

4. Right of Withdrawal and Returns

As a customer, you have the right to cancel your purchase within 14 days in accordance with the Distance Selling Act. The cancellation period starts from the day you receive the product. To exercise your right of withdrawal, please contact us at [email protected] and provide your order number. Please note that the right of withdrawal does not apply to used socks or socks where the seal has been broken, due to hygiene reasons.

For returns, the product must be in the same condition as when you received it. The return shipping cost is your responsibility unless the product is faulty or damaged.

5. Complaints

If the product you purchased is faulty or damaged, you have the right to file a complaint under the Consumer Purchase Act. Complaints must be made within a reasonable time after you discovered the defect, but no later than three years after receiving the product. Please contact us at [email protected] with your order number and a description of the issue. We will cover the return shipping costs for approved complaints.

6. Data Protection

When you make a purchase with us, we collect personal data to fulfill your order. This data is processed in accordance with the GDPR and is only shared with necessary parties, such as Klarna for processing your payment. For more information on how we handle your personal data, please see our Privacy Policy.

7. Disputes and Applicable Law

In the event of a dispute, we will follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). Swedish law applies to all purchases made through our online shop. If you reside within the EU, you also have the option to use the EU’s Online Dispute Resolution platform: EU ODR Platform.

8. Force Majeure

We are not liable for delays or failures to fulfill our obligations caused by circumstances beyond our control, including but not limited to natural disasters, war, strikes, or pandemics.

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Contact Us

If you have any questions about our terms and conditions or your order, please contact us at [email protected]. Sazzy Socks AB - 559485-8606, SE559485860601

1. Prices and Payment

All prices on our website are stated in Swedish kronor (SEK) and include VAT (25%). Any shipping fees will be added and displayed at checkout before you complete your purchase. We offer the following payment methods via Klarna:

Invoice

Installment payment

Card payment

Direct payment

By selecting Klarna as your payment method, you agree to Klarna’s terms and conditions. Please note that Klarna may charge additional fees depending on the payment option you choose.

2. Delivery and Shipping

We currently deliver within Sweden and to other EU countries. Delivery time is typically 1-3 days within Sweden. International delivery times may vary depending on the destination country. The shipping fee is 49 SEK, and free shipping is available for orders over 499 SEK.

3. Right of Withdrawal and Returns

As a customer, you have the right to cancel your purchase within 14 days in accordance with the Distance Selling Act. The cancellation period starts from the day you receive the product. To exercise your right of withdrawal, please contact us at [email protected] and provide your order number. Please note that the right of withdrawal does not apply to used socks or socks where the seal has been broken, due to hygiene reasons.

For returns, the product must be in the same condition as when you received it. The return shipping cost is your responsibility unless the product is faulty or damaged.

4. Complaints

If the product you purchased is faulty or damaged, you have the right to file a complaint under the Consumer Purchase Act. Complaints must be made within a reasonable time after you discovered the defect, but no later than three years after receiving the product. Please contact us at [email protected] with your order number and a description of the issue. We will cover the return shipping costs for approved complaints.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent back to us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].